Legal Document

Terms of Service

Last updated: April 17, 2026Effective: April 17, 2026

HaulerOps LLC · Dallas, TX

Table of Contents

1. Overview
2. Information We Collect
3. How We Use Your Information
4. How We Share Your Information
5. Data Retention
6. Your Rights and Choices
7. Cookies and Tracking Technologies
8. Data Security
9. Children's Privacy
10. Third-Party Links
11. Changes to This Privacy Policy
12. Contact Us

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website, platform, and services operated by HaulerOps LLC ("HaulerOps," "we," "our," or "us"), including our Transportation Management System (TMS), driver portal, customer portal, dispatcher portal, and all related software and services (collectively, the "Services").

By accessing or using our Services, creating an account, applying as a driver, or submitting a shipping inquiry, you agree to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and any additional terms applicable to specific Services. If you do not agree to these Terms, do not use the Services.

These Terms constitute a legally binding agreement between you and HaulerOps LLC, a limited liability company registered in the State of Texas.

2. Eligibility

To use our Services, you must:

Be at least 18 years of age

Have the legal capacity to enter into binding contracts under applicable law

Not be prohibited from using the Services under applicable law

Provide accurate, current, and complete information during registration or application

For drivers applying to operate under HaulerOps' authority:

Hold a valid Commercial Driver's License (Class A, B, or C) issued by a U.S. state

Possess a current DOT medical examiner's certificate

Meet all applicable FMCSA and DOT qualification standards

Have a satisfactory safety record as determined by HaulerOps in its sole discretion

We reserve the right to refuse service or terminate accounts for any reason, including if we determine that eligibility requirements are not met.

3. User Accounts

3.1 Account Creation

To access most features of our platform, you must create an account. You agree to provide accurate, complete, and current information and to update it as necessary to keep it accurate.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:

Use a strong, unique password

Enable two-factor authentication if available and required by your role

Notify us immediately at security@haulerops.com if you suspect unauthorized access to your account

Log out of your account after each session on shared devices

You are responsible for all activity that occurs under your account. HaulerOps is not liable for any loss resulting from unauthorized use of your account if you fail to take reasonable security precautions.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, conduct that poses a safety risk, fraud, or any other reason we determine at our sole discretion. You may close your account at any time by contacting us at support@haulerops.com.

4. Driver and Carrier Terms

This section applies specifically to individuals who apply to drive for or operate under HaulerOps' motor carrier authority.

4.1 Independent Contractor Relationship

Unless you are engaged as a W-2 employee under a separate written employment agreement, drivers and owner-operators engaging with HaulerOps through our platform operate as independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship.

4.2 Compliance Obligations

As a driver or carrier operating under or with HaulerOps, you agree to:

Maintain all required federal and state licenses, permits, and registrations at your own expense

Comply with all applicable FMCSA, DOT, and state transportation regulations

Maintain valid and adequate insurance coverage as required by FMCSA and as specified in your leasing agreement

Operate within Hours of Service (HOS) regulations at all times

Maintain and accurately submit ELD logs

Report accidents and incidents as required by law and by HaulerOps policy

Submit to required drug and alcohol testing under DOT regulations

4.3 Background and Verification Checks

By submitting a driver application, you authorize HaulerOps to:

Obtain your Motor Vehicle Record (MVR) from applicable state authorities

Conduct a criminal background check through an FMCSA-approved consumer reporting agency

Verify your employment history

Contact previous employers regarding your driving safety record

You acknowledge this authorization is made in compliance with the Fair Credit Reporting Act (FCRA) and applicable state laws. A separate authorization form may be required.

4.4 Load Assignments and Dispatch

Drivers acknowledge that:

Load assignments are communicated through the HaulerOps driver portal and/or dispatch team

Acceptance of a load assignment creates a binding obligation to complete that load per the terms communicated

Cancellation of accepted loads may result in penalties as outlined in your contract

HaulerOps does not guarantee a minimum number of loads or revenue

4.5 Settlements and Pay

Driver settlements are calculated based on the agreed rate structure in your carrier or leasing agreement. Settlement statements are made available through the driver portal. Disputes regarding settlement calculations must be raised within 30 days of the settlement date.

5. Customer and Shipper Terms

This section applies to customers and shippers who use HaulerOps to arrange freight transportation.

5.1 Booking and Quoting

Quotes provided through our platform or by our team are estimates based on information you provide and are subject to final confirmation. A booking is not confirmed until you receive written confirmation from HaulerOps.

5.2 Accurate Freight Information

You agree to provide accurate and complete information about all shipments, including:

Freight weight, dimensions, and piece count

Hazardous materials classification (if applicable)

Special handling requirements (refrigeration, fragile cargo, oversized loads, etc.)

Pickup and delivery locations and contact information

You are liable for any additional costs, delays, or damages arising from inaccurate shipment information.

5.3 Hazardous Materials

If your shipment contains hazardous materials, you are responsible for ensuring it is properly classified, packaged, marked, labeled, and documented in compliance with 49 CFR Hazardous Materials Regulations. HaulerOps reserves the right to refuse any shipment that does not meet these requirements.

5.4 Invoices and Payment

Invoices are due within the payment terms specified on the invoice (typically Net 30 unless otherwise agreed in writing). Late payments may be subject to interest charges of 1.5% per month or the maximum rate permitted by law. You agree to pay all reasonable costs of collection, including attorney's fees, for past-due amounts.

5.5 Claims and Liability

Cargo liability is limited to the extent permitted under the Carmack Amendment (49 U.S.C. § 14706). Claims for loss or damage must be filed in writing within 9 months of delivery (or expected delivery date in case of non-delivery). Suits for claims must be filed within 2 years of the date the carrier disallows the claim.

6. Acceptable Use Policy

You agree not to use the Services for any unlawful, harmful, or abusive purpose. Specifically, you agree not to:

Provide false or misleading information during registration, application, or use of our Services

Impersonate any person or entity or misrepresent your affiliation

Access or attempt to access another user's account without authorization

Probe, scan, or test the vulnerability of our systems or networks

Use automated scripts, bots, or scrapers to access or extract data from our platform

Upload or transmit viruses, malware, or any other malicious code

Attempt to reverse-engineer, decompile, or disassemble any portion of our software

Use the Services to violate any applicable law or regulation, including FMCSA and DOT regulations

Engage in any activity that disrupts or interferes with the Services or the servers and networks supporting them

Circumvent or attempt to circumvent any security measures or access controls

Violation of this Acceptable Use Policy may result in immediate account suspension or termination and may be reported to law enforcement authorities.

7. Intellectual Property

7.1 Our Property

The Services, including all software, content, design, logos, trademarks, and documentation, are the exclusive property of HaulerOps LLC and its licensors, protected by copyright, trademark, and other applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services solely for their intended purpose.

7.2 Restrictions

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on any portion of the Services without our prior written consent.

7.3 Your Data

You retain ownership of any data you submit to the Services ("Your Data"). By submitting Your Data, you grant HaulerOps a non-exclusive, worldwide license to use, store, process, and display Your Data solely to provide and improve the Services.

7.4 Feedback

If you submit suggestions, feedback, or ideas regarding the Services, you grant HaulerOps the right to use such feedback without restriction or compensation.

8. Privacy

Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at haulerops.com/privacy-policy to understand our practices regarding the collection, use, and disclosure of your personal information.

By using the Services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Disclaimers and Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HAULEROPS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HAULEROPS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL HAULEROPS' TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO HAULEROPS IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

9.3 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless HaulerOps LLC and its officers, directors, employees, agents, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms

Your use or misuse of the Services

Your violation of any applicable law or regulation

Your shipment of any cargo, including hazardous materials

Any negligent or wrongful acts or omissions by you while operating under HaulerOps' authority

Any third-party claims arising from your conduct

11. Governing Law and Disputes

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Federal law, including the Carmack Amendment and FMCSA regulations, applies where relevant to interstate transportation matters.

11.2 Dispute Resolution

Before initiating any formal legal action, you agree to contact us at legal@haulerops.com to attempt to resolve the dispute informally. We will use good-faith efforts to resolve the dispute within 30 days.

11.3 Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Services (except claims for injunctive or other equitable relief) shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Dallas, Texas. The arbitrator's decision shall be final and binding.

11.4 Class Action Waiver

YOU AND HAULEROPS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

11.5 Venue for Non-Arbitrable Claims

For matters not subject to arbitration, you agree to exclusive jurisdiction and venue in the state or federal courts located in Dallas County, Texas.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

Update the "Last Updated" date at the top of this page

Post a notice on our website

For registered users, send an email notification at least 14 days before the changes take effect (where practicable)

Your continued use of the Services after modified Terms become effective constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Services and close your account.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable supplemental agreements (such as driver leasing agreements or customer freight contracts), constitute the entire agreement between you and HaulerOps with respect to the Services and supersede all prior and contemporaneous understandings.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

13.5 Force Majeure

HaulerOps shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, labor disputes, pandemics, or infrastructure failures.

13.6 Contact

For questions about these Terms, please contact us:

HaulerOps LLC

Legal Department

Dallas, TX

**Email:** legal@haulerops.com

**Phone:** (800) 555-0000